FAQs

What makes HI Chromatics watercolors special?

The HI Chromatics difference is that all of our watercolors are handmade in Hawaii from carefully selected ingredients that are both of the highest quality and the most environmentally friendly. We are passionate about letting the brilliance of our colors shine, so we thoroughly test each color so that we can share that beauty of exquisite watercolor with you.

What is the shelf life of HI Chromatics Watercolors?

When kept dry between painting sessions, our watercolors do not expire or go bad.

Do you ship internationally?

Yes: international shipping for our products starts at $20 for a small USPS box but may vary depending on quantity and location. Please e-mail us at aloha@hichromatics.com to receive a shipping estimate for your location.

Please note that global shipping can currently take longer than usual and prices have increased because of our current situation.

What is your return policy?

Our HI Chromatics team wants every customer to be completely satisfied with their order, and we are happy to work with you if your order does not meet your expectation in any way. We offer exchanges or store credit within 21 days of purchased merchandise with a receipt. Please email us at aloha@hichromatics.com if you have any question or concerns regarding our products.

I can’t find a phone number on your website - how do I get in touch?

The fastest way to reach us is by email: you can drop us a line anytime at aloha@hichromatics.com with any questions you may have. We check our emails often and promise we will get back to you as soon as possible.

You say HI Chromatics Watercolors are vegan, does that mean watercolors usually contain animal products?

Most commonly available watercolors contain ingredients such as ox gall (derived from cow livers), animal glycerine, honey, and animal pigments such as Ivory Black, Sepia, and Carmine Naccarat, which is derived from a dye made from ground cochineal insects. However, our handmade watercolor paints contain non of that making them 100% vegan and eco-friendly.

Where do you get your pigments?

We source our pigments from various local distributors as well as from manufacturers around the world, including France, Italy, Cypress, India, and South Africa. Our metallic pigments come from China.

How do you create your colors?

We aim to create colors that inspire us and that offer something special to artists. Richness, texture, depth - these are the things that keep us coming back for more!

Our wide range of colors are unique and are designed to complement each other to build a useful and cohesive palette. These were the fundamental criteria for our Core Collection, a stunning selection of 41 natural and 20 metallic pigments.